"Crafting an Exceptional Customer Service Experience" Workshop

"Crafting an Exceptional Customer Service Experience" Workshop

Friday, November 22, 2024, 10 AM - 12 PM
Fee: Free

In this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.

Define Your Solution

• What it takes to have a happy customer
• Determine the problem that you solve, the value you provide, and what differentiates you from others
• How to deliver superior customer service 
• How to measure customer success 

Set expectations

• Be clear on what is to be provided
• Do you offer more or less than comparable offerings?
• What you say matters

Deliver what you commit to...and more

• Don't overpromise, overdeliver
• Include surprise extra

Timely response to Feedback...good and bad

Register Online